Customer Support Quality Control Specialist (iGaming, Thai / English)
Job Code : TJ24120006-0010
Updated : 25/07/2025
JOB Details :
- Position : Customer Support Quality Control Specialist (iGaming, Thai / English)
- Number of Openings : 1 Openings
- Job Type : Full Time
- Job Category : Customer Service / Support / Operator / PR
- Job Location : *Outside Thailand
- Salary (THB) : 1,400 - 1,700
- Experience : 2+ years
Job Description :
At Forward, we connect iGaming visionary companies with the industry’s brightest minds, delivering solutions that go beyond the ordinary. From marketing and R&D to technology, VIP customer experience, and data analytics, we handpick talent that empowers businesses to excel on a global stage. We don’t just fill positions—we build the partnerships that elevate careers and drive innovation forward.
We are looking for a Customer Support Quality Control Specialist (Thai / English Speaker), who will oversee the performance of the customer support team, ensuring high service quality and continuous improvement.
Scope of responsibilities:
Supervise the customer support team after the trial period. Ensure high-quality and uninterrupted operation;
Train and evaluate the work of subordinate support operators;
Analyze customer requests and quality metrics, form reports;
Interact with other departments to resolve issues;
Contribute to the development and implementation of operational processes improvements.
Qualifications :
2+ years of experience in quality control, customer support, or service management, preferably in the iGaming or gaming sector;
Experience in a quality assurance or monitoring role is a plus;
Strong analytical skills to assess customer support performance and implement improvements;
Excellent communication skills in Thai language
Excellent English language;
Ability to work in a structured environment, ensuring compliance with quality standards;
Strong attention to detail and problem-solving abilities;
Ability to work in a flexible shift schedule as required.
Benefits :
Remote work
Full-time (with different working shifts)
28 calendar days of vacation
Paid sick leave
Learning & development support
Team-building activities
Mental health support programs
Sports allowance
Medical insurance
Application Details for Jobseekers
- Angel Fabia
- Talent Acquisition Specialist
- Tel : +639175025656
-
Email : Scroll to see more emails
Employer's Contact Information
- Forward Band
- Thailand, Krung Thep Maha Nakhon, Khlong Toei, Krung Thep Maha Nakhon, Sukhumvit 24 Alley
เขตวัฒนา , กรุงเทพมหานคร 10110 - Tel : 785490185
- Website : https://forwardband.peopleforce.io/careers
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