Customer Support Quality Control Specialist (iGaming, Thai / English)

Job Code : TJ24120006-0010

Industry:

JOB Details :

Job Description :

Responsiblities :
At Forward, we connect iGaming visionary companies with the industry’s brightest minds, delivering solutions that go beyond the ordinary. From marketing and R&D to technology, VIP customer experience, and data analytics, we handpick talent that empowers businesses to excel on a global stage. We don’t just fill positions—we build the partnerships that elevate careers and drive innovation forward.

We are looking for a Customer Support Quality Control Specialist (Thai / English Speaker), who will oversee the performance of the customer support team, ensuring high service quality and continuous improvement.

Scope of responsibilities:
Supervise the customer support team after the trial period. Ensure high-quality and uninterrupted operation;
Train and evaluate the work of subordinate support operators;
Analyze customer requests and quality metrics, form reports;
Interact with other departments to resolve issues;
Contribute to the development and implementation of operational processes improvements.

Qualifications :

Requirements:
2+ years of experience in quality control, customer support, or service management, preferably in the iGaming or gaming sector;
Experience in a quality assurance or monitoring role is a plus;
Strong analytical skills to assess customer support performance and implement improvements;
Excellent communication skills in Thai language
Excellent English language;
Ability to work in a structured environment, ensuring compliance with quality standards;
Strong attention to detail and problem-solving abilities;
Ability to work in a flexible shift schedule as required.

Benefits :

We offer:
Remote work
Full-time (with different working shifts)
28 calendar days of vacation
Paid sick leave
Learning & development support
Team-building activities
Mental health support programs
Sports allowance
Medical insurance

Application Details for Jobseekers

  • Angel Fabia
  • Talent Acquisition Specialist
  • Tel : +639175025656
  • Email : Scroll to see more emails

Employer's Contact Information

  • Forward Band
  • Thailand, Krung Thep Maha Nakhon, Khlong Toei, Krung Thep Maha Nakhon, Sukhumvit 24 Alley
    เขตวัฒนา , กรุงเทพมหานคร 10110
  • Tel : 785490185
  • Website : https://forwardband.peopleforce.io/careers

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