- To communicate between the CS Team with OPS department and interphase with Sales team about Customer services duties and control of the customer care with all clients
- To support in operational duties to the customer service team, ensuring growth of volumes and GP and cross selling initiatives.
- To orientated of results with regard to accurate, complete and timely response to internal and external reporting.
- To follow the order processing for shipments received from customers or foreign Veritrans offices & agents.
- Examines records such as bills of lading and related documents of shipments and informs customer of unit prices, shipping dates, anticipated delays and any additional information needed by customer.
- Submit into the system the total cost for the customer, records or files copies of orders received as requested.
- To support in driving better overall sales and marketing intelligence/insight into their target assigned.
- Acquire new traffics import, export, and additionally local services, post landing, customs clearance and spot business opportunities.
- Drive new revenue streams through better execution of their marketing & lead generation campaigns and programs into the target assigned.
- To support in gathering information about overdue and damaged shipments or shortages in shipments for customers and/or air and ocean carriers.
- Analyzes complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation, updating customers on a timely basis.
- Provides back up support for all accounts included in their target.