Clinic Manager

KEY AREAS OF RESPONSIBILITY:
Management
• Function as a team leader.
• Plan and coordinate the department's daily operations.
• Demonstrate initiative and exercise sound judgment in decision-making and problem-solving.
• Manage and resolve customer complaints effectively.
• Adapt to and implement changes required by industry trends or company policies.
• Control departmental operational costs to improve efficiency and reduce waste.
• Participate in setting appropriate service pricing strategies to remain competitive and ensure profitability.
• Analyze financial reports to monitor departmental revenue and develop plans to support revenue growth.
Reporting, Procedures, Standards
• Implementing plans and SOP as per related nursing procedures and standard.
• Ability to research and prepare reports or other correspondence as required.
• Assisting in the establishment, implementation of goals, objectives, policies, procedures and systems for the clinic.
• Maintains safe and clean working environment by complying with procedures, regulations; calling for assistance from health care support personnel.
• Protects patients and employees by adhering to infection-control policies and protocols medication administration and storage procedures, and controlled substances.
Human Resources
• Participating in the selection, training and supervision of all clinic employees.
• Skills in developing and maintaining effective working relationships with staff, patients, public and external agencies
• Maintain patient confidence and protects operations by keeping information confidential.
• Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, participating in professional societies.
• Maintain cooperative relationship among health care teams by communicating information, responding to requests; building rapport, participating in team problems-solving methods.
• Demonstrates professional and personal behaviors as per performance review criteria and company requirement.
• Train new hires to ensure the new team members can perform quality standard as required.
• Establish training program for the clinic team as per new programs, safety standard and up to date regulations requirement.
Communication
• Serving as a liaison between clinic and external laboratories and suppliers.
• Maintains continuity among medical team by documenting and communicating actions, irregularities, and continuing needs.
Operation
• Working with medical staff to ensure quality patient care and services are provided
• Identified patient care requirements by establishing personal rapport with potential and actual patients and other persons in a position to understand care requirements.
• Establishes a compassionate environment by providing emotional, psychological and spiritual support to patients, friends and families.
• Promotes patient’s independence by establishing patient care goals; teaching patient, friends and family to understand condition, medications, and self-care skills; answering questions.
• Assures quality of care by adhering to therapeutic standards, measuring health patient outcomes against patient care goals and standards; making or recommending necessary adjustments.
• Resolves patients’ problems and needs by utilizing multidisciplinary team strategies.

General
• Maintaining the strictest confidentiality.
• Ensure operation of equipment by completing preventive maintenance requirements; following manufacturer’s Instructions; troubleshooting malfunctions; calling for repairs, maintaining equipment inventories, evaluating new equipment and techniques.
• Report any incident or adverse event to Cluster General Manager.
• Report for duty punctually wearing the departments uniform and name badge at all times according to the dress code.
• Maintain high standard of personal appearance and hygiene at all times.
• Carry out any other reasonable duties and responsibilities as assigned.
• Maintain monthly goals and training plan which will be aligned with performance appraisals.
• Adhere to company policy and protocols.
• Carry out any other duties and responsibilities as assigned.
Medical
• Update knowledge of related government regulations and requirements.
• Maintain nursing supplies inventory by checking stock to determine inventory level; anticipating equipment and supplies, placing and expediting orders for supplies, verifying receipt of supplies, using equipment and supplies as needed to accomplish job results.
Risk Management & Compliance

• Identify potential risks and assist in developing mitigation strategies.
• Ensure compliance with healthcare laws, accreditation bodies, and regulatory standards (e.g., HIPAA, JCI, Thai Ministry of Public Health)
• Prepare for and assist in internal and external audits.
Strategic Planning & Business Development
• Contribute to the development of clinic strategic goals and initiatives.
• Support marketing efforts by aligning clinical services with business objectives
• Identify areas for service expansion or new program development
Patient Experience & Feedback
• Oversee implementation of patient satisfaction surveys.
• Handle patient feedback to improve quality of service.
• Promote a culture of empathy and service excellence.