Call Center Specialist (Remote – Thailand Based)

Job Code : TJ26080015-0001

JOB Details :

Job Description :

Responsiblities :
About the Role

We're growing our customer support team and looking for a Call Center Specialist to handle inbound and outbound customer calls, resolve inquiries, and deliver a professional, high-quality service experience. This is a fully remote position, ideal for candidates who are comfortable to communicate fluently in English.

Responsibilities:
Handle inbound and outbound customer calls professionally and efficiently
Resolve customer inquiries, complaints, and requests on the first call whenever possible
Follow call scripts, quality guidelines, and company procedures
Meet performance targets (call handling time, resolution rate, customer satisfaction, etc.)
Escalate complex issues to the appropriate team when needed
Stay up to date on products, services, and policies to provide accurate information

Qualifications :

Prior call center / customer service experience preferred
Fluent English, both spoken and written, clear pronunciation and strong communication skills are essential
Ability to work flexible
Based in Thailand, with a quiet workspace, reliable internet, and equipment suitable for remote call handling
Patient, solution-focused, and able to handle pressure and difficult calls calmly
Good listening skills and the ability to multitask (talking while typing/navigating systems)

Nice to Have
Previous experience in a remote call center team
Fluency in additional languages
Call center experience

Benefits :

After 2-month period, followed by a salary adjustment and enrollment in the performance bonus/incentive system
100% remote work
Training and development support

Application Details for Jobseekers

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  • Tel : +447449450197
  • Email : Scroll to see more emails

Employer's Contact Information

  • Metaglobalsolutions
  • 71-75 Shelton Street
    Covent Garden, London
    WC2H 9JQ, United Kingdom
    United Kingdom *ต่างประเทศ 84747
  • Tel : +447883314785
  • Website : https://metaglobalsolutions.com/

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